Shipping & returns

SHIPPING

Orimono shipping costs germany, eu and world

 

We ship all orders with DHL / Deutsche Post using registered airmail. We ship all parcels Delivery Duties Unpaid (DDU), meaning that any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost will be, as customs policies and import duties vary widely from country to country.

We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Please be aware that your parcel can be also delayed by customs and subsequent charges can be applied. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.

After dispatch, you will receive a dispatch confirmation with a tracking link for your parcel to receive up to date information about your shipment.
 

Estimated delivery times are following (working days):

Europe, within the EU, 2-5 days.

Europe, outside the EU, up to 8 days.

North america, up to 9 days. 3-5 days to major cities. 

Asia, up to 9 days. 4-6 days to major cities.

Australia + New Zealand, up to 9 days.

South America + Central America, up to 9 days.

Africa, up to 9 days.

 

Please be aware that delays can occur due to local customs and that we aren't able to speed up this process. 

If you suspect your parcel is being upheld / lost, please contact us so that we can make a formal complaint to DHL / Deutsche Post. Please note that a parcel must be more than 14 working days before we are able to file a formal complaint. If a parcel has been lost, DHL / Deutsche Post own the right to allow 3 months from complaint date before a refund is being made. 

 

RETURNS & EXCHANGES
 
GERMANY RETURNS

We are happy to accept returns on German orders on any purchases returned to us within 14 days of receipt.

Please note that we only accept returns if a garment has not been worn and with all tags intact and attached. If your return doesn't fulfil the basic requirements, we own the right to refuse your item(s). If your return is late, we also own the right to refuse your refund.  

To return an item for exchange or refund, please follow the steps below:

Contact our customer service team at returns@orimono.eu with your intentions to return and request for a return label if you wish to have one provided to you. Please include your order number in the subject field when sending your e-mail. In accordance to EU directives, you may use a formal withdrawal form. The withdrawal form is available here as an editable pdf. Please note that you may return without filling out this form. 

If you use the withdrawal form, you may choose to send it to us either per e-mail at returns@orimono.eu, or include it inside your shipping box.

If the withdrawal form is not used, please print your order confirmation / invoice and mark what items you wish to return and put it inside the shipping box.

If you have requested a return label from us, print and attach the return label clearly visible on the outside of the parcel. 

Please note that you need to have access to a printer to be able to print the return label.

 

GERMANY EXCHANGE

We are happy to accept exchanges on German orders on any purchases returned to us within 14 days of receipt.

Please note that we only accept to exchange a garment if a garment has not been worn and with all tags intact and attached. If your return doesn't fulfil the basic requirements, we own the right to refuse your item(s). If your return is late, we also own the right to refuse your exchange request.  

To return an item for exchange or refund, please follow the steps below:

Contact our customer service team at returns@orimono.eu with your intentions to exchange your item(s) and request for a return label if you wish to have one provided to you. Please include your order number in the subject field when sending your e-mail. You are responsible for paying the return shipping when exchanging your item(s). The cost of having a new item(s) sent to you is free of charge for you.


Orimono Return label fees EU

 

 

EU RETURNS

We are happy to accept returns on EU orders on any purchases returned to us within 14 days of receipt.

Please note that we only accept returns if a garment has not been worn and with all tags intact and attached. If your return doesn't fulfil the basic requirements, we own the right to refuse your item(s). If your return is late, we also own the right to refuse your refund.

If you live in the EU, you can choose to have your return sent back with one of our return labels. The cost of the return label is the responsibility of the buyer and will either be deducted from the refunded amount or to be payed directly to us. 

Contact our customer service team at returns@orimono.eu with your intentions to return and request for a return label if you wish to have one provided to you. Please include your order number in the subject field when sending your e-mail. In accordance to EU directives, you may use a formal withdrawal form. The withdrawal form is available here as an editable pdf. Please note that you may return without filling out this form. If you use the withdrawal form, you may choose to send it to us either per e-mail at returns@orimono.eu, or include it inside your shipping box.

If the withdrawal form is not used, please print your order confirmation / invoice and mark what items you wish to return and put it inside the shipping box.

If you have requested a return label from us, print and attach the return label clearly visible on the outside of the parcel. 

Please note that you need to have access to a printer to be able to print the return label.

 

EU EXCHANGE

We are happy to accept exchanges on German orders on any purchases returned to us within 14 days of receipt.

Please note that we only accept to exchange a garment if a garment has not been worn and with all tags intact and attached. If your return doesn't fulfil the basic requirements, we own the right to refuse your item(s). If your return is late, we also own the right to refuse your exchange request.  

To return an item for exchange or refund, please follow the steps below:

Contact our customer service team at returns@orimono.eu with your intentions to exchange your item(s) and request for a return label if you wish to have one provided to you. Please include your order number in the subject field when sending your e-mail. You are responsible for paying the return shipping when exchanging your item(s). The cost of having a new item(s) sent to you is free of charge for you.

  

WORLD RETURNS

We are happy to accept international returns on any order returned to us within 5 days of receipt.

Please note that we only accept returns if a garment has not been worn and with all tags intact and attached. If your return doesn't fulfil the basic requirements, we own the right to refuse your item(s). If your return is late, we also own the right to refuse your refund.  

As per our terms and conditions, the customer has the responsibility to organise and cover the cost of returning any unwanted items.

It is up to the customer which postal service they use to return unwanted goods, but we do advise customers to send their goods using a tracked service. Returned goods remain the customer’s responsibility until received back at our store.

To return an item for exchange or refund, please follow the steps below:

Contact our customer service team at returns@orimono.eu with your intentions to return. Please include your order number in the subject field. 

Print your order confirmation / invoice and mark what items you wish to return and put it inside the shipping box.

Please make sure to use the original box for your return and use the correct customs declaration label and clearly tick the box for "RETURN" (or similar, please consult your local customs office / post office). Attach the original invoice on the outside of the parcel and mark which item(s) are being returned. Declare the customs value to €0,00. 

If above instructions are not correctly followed, possible surcharges may be applied and will be deducted from the refunded amount.  

We do not reimburse our shipping costs when refunding orders from outside the EU. Our shipping costs are calculated at €30 flat rate and will be deducted from the refunded amount.   

 

Please Note (all returns):

- All returns must be received in their original condition and packaging, including product tags.

- Returns may take up to 3 working days to process once received.

- All sales of fragrances, swimwear and underwear are final and cannot be exchanged or refunded.

- Returns remain the customer’s responsibility until received by our team.

- Please keep hold of your return tracking information as this acts as proof of postage and without this we will be unable to provide assistance.